Napcabs Help Center
Napacabs.com is California licensed retailer, we are located at 14702 Central Avenue Chino California. Our temperature and humidity controlled wine cellar warehouse facility inventories wine from the great wine regions of the world. We also have a wine tasting bar and a vast selection of fine spirits, microbrews and an increasing assortment of wine accessories and gift baskets. NapaCabs will also schedule wine tasting classes, winemaker dinners, and special tasting events featuring winemakers and their wines from the very best prime vineyards and producers.
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Shipping to Multiple Recipients
To Get Started: Login to your account, if your a new customer enter your email and makeup a password at your Account. Now start shopping, simply add all gift items and quantities to your cart always dynamically displayed in the right column of each page. When you completed your shopping, click on “Checkout Now” button.
Enter Credit Card Billing Address and click on “Multiple Destinations” in the right column of page.
There you will view a complete list of each individual item in your cart, with the shipping address options. Select from your existing addresses within the drop-down menu or click on Shipping Address [Add New]. Once you have assigned the gift to each recipient click on “Continue” button at bottom of page. Select shipping methods for each (i.e., Ground, Air, Will-Call, etc.)
If you would like to write a gift note for any of the recipients Check the box for “Check here to include a gift message” at the bottom of page and then “Continue”, add your notes, review order detail for each, enter credit card and your done!
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How do I place an order?
It's easy and secure! Just place the product(s) you wish to order in your shopping cart by clicking on the “add to my cart” button located on each product page. When you're ready to complete your order, click "Check Out," follow the easy instructions on completing your order, and select your payment option.
We accept American Express, VISA, MasterCard and Discover. Your credit card will not be charged until your order is actually shipped, unless by your request have your order held for future shipping.
Occasionally, Napacabs.com offers limited time coupons available for use on our site. To enter a coupon code, simply enter this code during step 2 of the checkout process in the 'Coupon or Promotional Code' field, which appears in the bottom right column. If the coupon code is valid, your discount will be applied to the total and reflected on the 'Order Summary' listed above.
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The prices listed on this website are monitored very closely for accuracy. Occasionally, pricing errors do occur. In the rare event that this may happen, you will be notified of the price difference prior to shipment. At that time, you will have the option to accept the corrected price or cancel your order. We offer you consistently low prices on every item in our store. All prices are listed in U.S. dollars. We do not have a price-matching policy.
We cannot confirm the price of an item until you order, but please note that we do NOT charge your credit card until your order enters the shipping process. Despite our best efforts, a small number of the items in our catalog are missed priced. Rest assured, however, that we verify prices as part of our shipping procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
When you have completed your shopping, simply click on the 'Checkout' button within 'Your Basket.' You will then be prompted to enter your shipping and billing information before submitting your order.
All items shipped to any California and California, San Bernardino County addresses are subject to California sales tax of 7.25% and 7.75%, respectively.
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After you have submitted your order, you will receive an e-mail order confirmation to the e-mail address supplied during the checkout process. The order confirmation email will list all items purchased and the total that will be charged to your credit card.
When part or all of your order ships, you will receive and e-mail shipment confirmation to the e-mail address supplied during the checkout process.
Order Status & Tracking
You can find your order status under the Account section of our site after you login (the e-mail address supplied during the checkout process), our new order status system is always current and up-to-date with the same information that is available to our customer service representatives.
Once logged into the 'Account' section, you can click on the Order History link and then on your order number to get the details and tracking information. (To access My Account, click the link in the upper right corner the page). Within each order you may also add notes and comments that will automatically be email to our customer support.
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To view estimated shipping rates prior to check out, add items to be shipped into the cart, under the 'Your Basket' summary at the top of the right column you will find 'Shipping Estimate', just enter the shipping to zip code and you will get the a price list of Fedex services. Note this cost is based on the carts contents by weight, so any other additions will change the rates previously viewed.
International Shipping: Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Liechtenstein, Luxembourg, Macau, Malta, Monaco, the Netherlands, New Zealand, Philippines, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Switzerland, Thailand, and the United Kingdom. Napacabs does not collect, regulate nor have knowledge of any applicable taxes or tariffs that may be added by your destination country. The Federal Express International shipping charge paid upon placing your order is only for shipping, handling, packaging and insurance and does not include any foreign excise duty or tax. You will be responsible for any such fees paid COD upon delivery in your Country. We recommend that you consult with your local Government authority regarding any license, quantity limits and permits required; and any applicable taxes, fees or tariffs due and payable by you upon delivery.
For additional information in understanding the U.S. export and clearance requirements that need to be met in order to ship wine from licensee to consumers and from licensee to licensee to approved countries listed above, please refer to the FedEx International Wine Shipping Guide.
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At this time, Napacabs.com does not ship to APO/FPO Addresses.
Certain products may be subject to shipping surchages due to the size or weight of the package.
When Will My Order Ship?
All orders are shipped directly from our warehouse or one of our authorized Accessories distributors. We do require a window of up to 3 business days to process your order however please note most orders are normally shipped within 48 hours via FedEx or UPS Ground, also many orders will ship sooner including the same day. If you have a specific date in which the order is needed please notify us and we will do our best to accommodate (please note expedited shipping may be necessary). Orders with more than one item may ship in separate packages and arrive at different times. For first time customers, we may need to verify the information you provide to insure order authenticity. If this is the case we will attempt to contact you as soon as possible. Please Note: We will NOT ship out any order until we are able verify it is authentic.
Availability & Back Orders
All wine, beer and spirit orders are shipped directly from our warehouse and some accessories directly from the manufacturer/distributor. Most items are always in stock but occasionally, demand for limited supplies will deplete our stock of a particular wine. Thus, the item will be placed on backorder and we will ship and bill only the partial order. When the backordered item becomes available, we will contact you via e-mail for your approval to ship and bill.
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Where do you Ship Wine?
The purchaser of all alcoholic beverages is representing that he/she is acting in compliance with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered. If so, we may ship wine and other alcoholic beverages, to the following States. When entering our site you will be required to enter the shipping location, based upon your selection you will only be able to add items that are permitted within your shipping location. Shipments of Wine:All wines are sold in CA, and title passes to the buyer in CA. We make no representation to the legal rights of anyone to ship or import wines into any state outside of CA. The buyer is solely responsible for the shipment of wines. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.
Who can order wine?
Recipient MUST by law sign for delivery. A valid picture ID must be provided. When your wine or cigars are delivered to you, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Drivers License, Military, Passport, or State ID.If recipient is found to be under the age of 21, all packages will be returned to us. No refund will be allowed. If Fedex can not make a delivery because no one is home, your package will be held up to 3 days at the Fedex warehouse. You can pick it up there under the same conditions listed above.
Is it OK if I want to ship my order to an address other than my billing address?
Yes. We will be more than happy to ship to a different address, but we will need to verify your order at the billing phone number (or a phone number the credit card company has on file) before we can ship it out.
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If you receive a wine that is off-condition, please contact our Customer Service department by email at email@example.com to arrange a pick-up of partially filled wine bottle. We regret that shipping charges are not refundable. All bottles ten years or older are purchased at the buyer's risk.
We can only accept returns and exchanges of damaged or spoiled items that are still in there original packaging. Returns and exchanges are valid if received within 30 days of the purchase date. To receive a RETURN AUTHORIZATION (RMA), please contact us to receive proper instructions. We reserve the right to refuse any shipments without a clearly written RMA number (Order Number).
If for some reason you desire to cancel your order, you must notify us before 4:00 PM PCF the day of the order. If your order was placed after 4:00 PM Pacific TIme, you must notify us before 4:00 PM Pacific TIme of the following day. This timeframe must be met, as most orders are shipped the same day.
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Damaged or Incorrect Shipments
Do not return the merchandise without contacting us. Please save the item, box and all of the original packing supplies and contact us within 24 hours of delivery for instructions. We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.
Please Contact us within 48 hours of receipt of package to advise us of the incorrect items. We strive to correct this problem as soon as possible.
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