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What if the wine is spoiled or damaged?

System Administrator posted this on Oct 14, 2014

We can only accept returns and exchanges of damaged or spoiled items that are still in their original packaging within 30 days of the purchase date, please contact us. We require you to return any unopened bottles to us for quality control. Based on our inspection and discretion, we may offer a replacement, a refund or a credit, less the original and return shipping charges. Please note that all returns are subject to a 25% restocking fee. It is the industry standard and the policy of Napacabs, Inc., that wines purchased with a vintage of five years or older are purchased at the buyer's risk.

Should any product be damaged during shipping except for leakage due to the selection of ground shipping*, please contact us, so we can pursue a claim with the shipping company and begin the replacement process. We will issue a refund or account credit, less the original and return shipping charges.

*We do not recommend ground delivery for wines, because of the potential heat exposure, during warm weather conditions. We cannot be responsible for damaged wines due to the selection of ground delivery. We strongly urge you to consider the effect of weather conditions when selecting a shipping method. We will hold purchased wines at no additional cost until temperature condition are more suitable for shipping.

Tags: damaged  exchange  spoiled